When can I access the Online Congress platform?

• The 76th Annual Congress of the IIPF | Online will start at 8:00 GMT+00:00 on August 19. We will open the conference platform, hosted on Hopin, to all attendees to get familiar with the site ONE HOUR earlier, at 7:00 GMT+00:00.

• Please watch this quick Hopin demo video to get a glimpse of the platform!

It is very important to follow these guidelines to ensure a smooth conference attendance experience. Contact your IT department to ensure your device and network settings are configured to comply with these guidelines!

• Join from a compatible browser. Hopin works best on Chrome (highly recommended) and Firefox. Make sure your browser is up to date. Hopin is not compatible with Safari, Internet Explorer, or Edge.

• Check your internet speed and network. We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we recommend 30mbps download and 10mbps upload or higher for the best quality. You can test the speed of your network here: https://www.speedcheck.org.

• If you are using a VPN (network) or device provided by your employer, please ensure your device can access and share your camera and microphone.

• Ensure you can access the following website domains to use Hopin: *.hopin.to; *.tokbox.com; *.twilio.com; *mux.com; *.amazonaws.com
  • This list may not be complete. Consult your IT department if you run into problems. Notice the LOC at mailto:iipf2020.hi.is if more domains should be added.

• You may have to check with your IT department if using a device or network provided by your employer – your firewall may block access to the above-mentioned domains and you must be granted access to these domains to use Hopin!

• Restart your computer before joining the event. This ensures that there are no other video applications holding onto audio or video for any reason.

• Please use headphones when participating on-screen. This will help eliminate echo and feedback.

• Validate the Hopin ticket you received by email by clicking the link to our registration page on Hopin. A new browser window or tab will open. Clicking the blue “Join event” blue button under Tickets will redirect you to a sign up page, where you must sign up for Hopin with your name and the same email used for payment of the congress fees.

• On the day of the event, follow the same link and click the “Enter Event” blue button to join (make sure you are signed into Hopin). This button will show up one hour before the conference starts at 8:00 GMT+00:00.

• You will enter the congress Reception which gives you an overview of the conference. From here you can access all other sections of the platform – Stage, Sessions and Networking.

• The Stage is where you get to watch IIPF’s keynotes during all three days of the conference, as well as our opening and closing ceremonies. The schedule is available in the event Reception description.

• In the Sessions section you will find all working group sessions that will be offered during the conference. Each session timeslot will last for one hour and has up to five different working group sessions to choose between. Check the agenda of all working group sessions in the event Reception description.

• In sessions with multiple speakers, double-clicking on a specific screen allows you to enlarge it. Each session has a session chat (separate from the event-wide chat) where you can interact with the session speakers.

• You also have the option of creating you own breakout session. To do this click on the “+ Add Session” blue button from inside the Sessions section, add a name, description, and maximum number of participants (up to 20) and click create.

• Even though our conference is online this year you will still have the chance to meet other researchers and expand your network. In the Networking section you will be matched with a random fellow IIPF member. Exchange your contact details using the “Connect” button, share information using the Networking chat and move on to the next person when the time is up.

• We have scheduled Meet and Greet sessions for this purpose, but feel free to use this feature throughout the conference.

• In all sections of the Hopin platform there are three tabs on your right-hand side.

• The Chat tab allows you to send messages visible to all participants of the conference. In the workshop sessions you can switch to the chat visible only in the Session you are participating in. The Chat tab is also where you will see occasional important messages from the organizers popping up.

• The Polls tab is where we will be asking you for your feedback during the event using live polls.

• The People tab lists all participants that have joined the event. You can send a direct message to any participant by clicking on their name.

• When it is time to participate in the working group session you have been assigned to, please go to the Sessions section and from there click on your working group session title.

• The following message will show on your screen (as shown on picture).

• After clicking “Share Audio and Video”, an Audio/Video Settings window will pop up, here you can change your microphone or webcam if needed. Click apply.

• You are now live and can participate in the working group session. Note that the viewers way of interacting with you and the other session speakers is through the session chat – here is where questions and comments will pop-up throughout the session.

• Viewers can double click on your screensharing window to enlarge it but cannot view the window in full screen without the Hopin sidebars. Please be mindful of this and use a large font size in your slides.

• Note: Be sure you’re live before sharing your screen.

1. Open the program you will be presenting your slides in.

2. Click the “Screenshare” monitor button at the bottom of your video. Then, click “Your Entire Screen” and click share.

3. After you click share, you are sharing your screen. Open your presentation in full-screen and start your presentation. You will not be able to view your own video and the session chat while you present.

1. Open the program you will be presenting your slides in.

2. Click the “Screenshare” monitor button at the bottom of your video. Then, click “Your Entire Screen” and click share.

3. After you click share, you are sharing your screen. Open your presentation in full-screen and start your presentation. You will not be able to view your own video and the session chat while you present.

• If presenting in Powerpoint you can present your slides so you can see both the Hopin event page and your slides at the same time on the same screen – this is not possible with other PDF-readers. Instructions are found in the following guide

• https://support.hopin.to/en/articles/3945028-sharing-your-powerpoint

Please try these steps (in order):

1. Check if you are using Chrome (highly recommended) or Firefox web browser

2. Refresh your browser

3. Ensure your browser’s permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content). If you’re on a Mac, ensure your browser has permission to record your screen (open your computer’s System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box)

4. Quit and relaunch your browser

5. Restart your computer

6. Join the event in a different browser (e.g.: switch from Chrome to Firefox)

*If you are a keynote, we will appoint a staff member as your point of contact.

For general technical questions, please try these steps (in order):

1. Check if you are using Chrome (highly recommended) or Firefox web browser

2. Refresh your page

3. Quit and relaunch your browser

4. Restart your computer

5. Join the event in a different browser (e.g.: switch from Chrome to Firefox)

6. If these self-troubleshooting steps do not solve your issue, please email iipf2020@hi.is for further assistance.

*If you are a keynote speaker, we will appoint a staff member as your point of contact.

For the most comprehensive and up-to-date instructions and how-to about Hopin, see the Hopin.to Knowledge Base:

• https://support.hopin.to/en/

• Using Hopin as an attendee – How to get the most out of your Hopin experince

• Using Hopin as a speaker