1. Check if you are using Chrome (highly recommended) or Firefox web browser
2. Refresh your browser
3. Ensure your browser’s permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content). If you’re on a Mac, ensure your browser has permission to record your screen (open your computer’s System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box)
4. Quit and relaunch your browser
5. Restart your computer
6. Join the event in a different browser (e.g.: switch from Chrome to Firefox)
*If you are a keynote, we will appoint a staff member as your point of contact.